BOOKING POLICY

Please note by making a booking and paying a deposit, you are agreeing with this booking policy.

New Client Policy:

I ask that new clients fill out the necessary paperwork that will be sent via email once their booking has been confirmed. This is to ensure that I have all necessary information about your medical history and experiences with eyelash extensions before completing the treatment.

 

Booking Payment Policy:

Each singular booking requires a deposit of £15, and a 2forLESS booking requires a deposit of £30. You may pay the remaining balance for your booking on the day of your treatment or beforehand with account details provided in your confirmation email.

 

Late Policy:

If you are running late and I am waiting for more than 15 minutes to do your treatment, I will charge an additional £5 late fee on top of your deposit and excluding your remaining balance. If I have enough time I will complete the treatment, if not you will have to make a new booking online.

 

If for any unfortunate reason I am running behind time, and I am arriving 15 minutes late, your deposit will fully be refunded, and I will continue your treatment as normal. Alternatively, I will waiver your deposit for the next booking, giving you a discount of £5. 

 

Cancellation and Refund Policy:

I understand unforeseen events happen and you may need to cancel an appointment. I ask that you give me 48 hours' notice so I can adjust my schedule to accommodate other clients, I will issue you with a full refund if you comply with these 48 hours cancellation terms. In the event 48 hours' notice is not given I will try my best to re-book the appointment time. If I am unable to fill the time slot you will lose your deposit, and if you would like to book again you will be required to make a new booking online.

 

No Show Policy:

If I arrive at the address provided for the booking and you are not there for an unknown reason that was not communicated before I made my way to your booking, and I cannot get a hold of you. You will lose your deposit and you will not be allowed to book my service again.

 

Makeup Policy:

Please thoroughly remove all makeup before your appointment. Eyes must be clean and oil-free before treatment.

 

Lash Removal Policy:

If you have lashes on by another lash tech, please do not try and remove these yourself if you do not have a correct remover, as this will damage your lashes. If you require me to remove your lashes I will do this free of charge if I have previously done your lashes.

 

Please note I do not do refills on other lash tech's work, and there will be a removal cost of £5. Going forward, if I continue to do your lashes, I will not charge for removals.

 

Age Policy:

Clients must be at least 16 years or older to receive services. Minors under 18 must be accompanied by an adult and a permission form must be completed. Adults must be present in the treatment room during the consultation.

 

Mobile Phone Policy:

I ask that all mobile phones are turned off or on silent during your treatment. If you are receiving a lash session I ask that you do not open your eyes to check devices until after your session is complete being that I will be using tweezers, adhesive, and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

 

Lash Fill Policies:

If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.

2 Week Fills: No more than 30% loss of initial set

3/4 Week Fills: No more than 50% loss of an initial set

5+ Week Fills: You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. I must remove lashes that are grown out.

 

Mobile Booking Policy:

Please note that if parking is NOT free, this will be added as an extra charge to your booking. The reason for this is because the price of the booking includes the cost of travel and the service and no additional costs to myself.

 

Please ensure that the space where I will be doing your treatment in your home is clean, with enough space for a lash bed and a chair provided by myself for me to work on.

 

Please ensure there are no children, pets or any extra guests in the room where I will be giving you your treatment. I reserve the right to leave the booking fully paid if I feel uncomfortable or the treatment cannot be carried out due to the environment.